Retrieving your ticket depends on the type of ticket you have and the rail operator.
In general you can rely on the instructions in your confirmation emails, as they will provide you with the necessary steps and will of course adapt to each rail operator and ticket type.
SNCF and Lyria tickets
We issue two different types of tickets: print-at-station or print-at-home e-tickets.
E-tickets:
- You can print them yourself on A4/Letter sized paper;
- Present the tickets’ barcode using our Android or iOS apps;
- Print it from a SNCF self-service terminal. At the terminal, go to the ‘e-billet’ section and then choose ‘print confirmations and memos’ and enter your 6-character booking reference. You can find it in your confirmation email or in the tickets section of your account;
- If you have added a loyalty/frequent traveller card to your profile, then you have nothing to print. The e-ticket is saved onto your card which you will need to be present upon inspection.
Print-at-station tickets:
- Print them from a SNCF self-service ticket terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account;
- Print them from a SNCF self-service ticket terminal using your loyalty card;
- Retrieve them from a SNCF ticket office at a station using your booking reference and name.
A very limited amount of (small/remote) train stations in France (TER regional stations) may not be equipped with self-service ticket terminals or ticket offices. In this case you should retrieve your tickets at another station beforehand.
Eurostar tickets
For Eurostar reservations, we provide either print-at-home e-tickets or print-at-station tickets.
E-tickets:
- You can print them yourself on A4/Letter sized paper;
- Present the tickets’ barcode using our Android or iOS apps;
- Print the ticket using a Eurostar self-service terminal.
Print-at-station tickets:
- Print them from a Eurostar (UK departures) or SNCF (France departures) self-service terminal using your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account;
- Print them from a Eurostar self-service ticket terminal using your Eurostar loyalty card;
- Retrieve them from a Eurostar (UK departures), Railtours (Brussels departures) or SNCF (France departures) ticket office at a station using your booking reference and name.
Thalys tickets
For Thalys reservations, you will either receive a print-at-home e-ticket (sent to you by Thalys) or a print-at-station ticket.
E-Ticket:
- You can print it yourself on A4/Letter sized paper;
- Display the tickets’ barcode (which is attached to the confirmation email sent to you by Thalys) on your smartphone or tablet;
- If you have a Thalys TheCard then you won’t need to print anything. Simply display your TheCard upon inspection on board.
Print-at-station ticket:
- You can use a SNCF self-service terminal, by entering your booking reference e.g. QVTLXN/SMITH. You can find it in your confirmation email or in the tickets section of your account.
Important: Stations outside of France are not equipped with SNCF terminals, so you will only be able to print these tickets from a train station located within France. We will warn you before purchase if this is the case.
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Deutsche Bahn tickets
You will receive your Deutsche Bahn e-ticket (‘Online-Ticket’) attached as a PDF file in your confirmation email. You can also download it directly from your account, in the tickets section.
Your ticket can be presented on board using one of the following methods:
- Print it on A4 or letter sized paper;
- Present the tickets’ barcode using our Android or iOS apps;
- You will also receive a Mobile-Ticket in your confirmation email, as a .PNG file, which you are simply able to download to your phone and display on board.
Trenitalia and Thello tickets
You will receive a print-at-home e-ticket which is attached as a PDF file in your confirmation email. The conditions for printing tickets do vary for different trains. Please read the instructions in your confirmation email carefully as they provide the most accurate details for your ticket type.
In general, you can rely on the following:
Frecciarossa, Frecciargento, Frecciabianca and InterCity trains:
- You do not need to print anything and instead you only need to quote your 6-character booking reference (PNR) on board. You can find this in your confirmation email or in the tickets section of your account;
- If you wish, you can still print the ticket on A4 or letter sized paper;
- You must bring a valid piece of ID to present on board (passport, driver’s licence, national ID card).
Regionale (Regional) trains:
- Print the ticket on A4 or letter sized paper;
- Present the tickets’ barcode using our Android or iOS apps;
- You must bring a valid piece of ID to present on board (passport, driver’s licence, national ID card).
Italo tickets
You will receive a print-at-home e-ticket which is attached as a PDF file in your confirmation email. You must:
- Print it yourself on A4 or letter sized paper;
- Present the tickets’ barcode using our Android or iOS apps;
- Simply give the 6-letter reference code to the ticket inspector and s/he can look it up.
Renfe and Renfe-SNCF tickets
You will receive a print-at-home e-ticket which is attached as a PDF file in your confirmation email.
You must either:
- Print it yourself on A4 or letter sized paper;
- Print it from a Renfe ticket machine at a station, no later than 15 minutes before departure, using your booking reference.
OUIBUS
You will not have to print any tickets. Instead, you just need to present ID (passport, licence) upon boarding the bus.
OUIGO tickets
You will receive your OUIGO tickets four days before departure. They are sent to you by OUIGO as PDF files via email and they can also be downloaded from your xmove account. If you buy your ticket less than 4 days before departure, then you will receive it immediately. OUIGO tickets must be printed on A4 or letter sized paper or displayed using a smartphone (m-ticket).
SBB CFF FFS tickets
You will receive your SBB ticket attached as a PDF file in your confirmation email. Please pay close attention to the ticket instructions provided. You can download your ticket directly from your xmove Europe account or via the confirmation page of your booking provided in your confirmation email. You will not be able to print your ticket at the station, nor will employees be able to do this for you at a counter.
Depending on your ticket type, it can be presented on board using one of the following methods:
- Print it on A4 or letter sized paper;
- Present the tickets’ barcode using our Android or iOS apps;
- You may be asked to provide a valid form of ID.
SNCB, DSB, and NS tickets
You will receive your e-ticket attached as a PDF file in your confirmation email. Please pay close attention to the ticket instructions provided. You can download your ticket directly from your xmove Europe account or via the confirmation page of your booking, provided in your confirmation email. You will not be able to print your ticket at the station, nor will employees be able to do this for you at a counter.
Depending on your ticket type, it can be presented on board using one of the following methods:
- Print it on A4 or letter sized paper;
- Present the tickets’ barcode using our Android or iOS apps;
- You may also be asked to provide a valid form of identification.
ÖBB tickets
Depending on which ÖBB fare you have booked, you will either receive:
- Your e-ticket attached as a PDF file in your confirmation email (Sparschiene fare)
- Your confirmation email with a link to generate your e-ticket in PDF format (Standardpreis fare)
How can I present my ticket aboard the train?
If your ticket is a for a domestic journey (within Austria), it can be presented on board using one of the following methods:
- Print it on A4 or letter sized paper;
- Present the pdf on a smartphone;
- You may also be asked to provide a valid form of identification.
If your ticket is for a cross-border journey, you must:
- Print it yourself on A4 or letter sized paper;
- You may also be asked to provide a valid form of identification.
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